Homestay Guidelines

Samuel Marsden Collegiate School has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. Copies of the Code are available see links below or visit the New Zealand Ministry of Education website.

  • All family members of the homestay who are over 18 years of age will be Police vetted.
  • The Homestay Manager will make an assessment of the homestay carer's ability to provide suitable accommodation and appropriate physical and emotional support and guidance.
  • Marsden provides guidelines and support structure for homestay providers through the Homestay Manager.
  • The Homestay Manager stays in regular contact with homestay families as well as visiting each student's homestay at least twice a year.
  • The Director of International Students seeks ongoing feedback from students on their homestay situations and liaises with the Homestay Manager over any concerns.


The Homestay Manager for Samuel Marsden Collegiate School is Helena Ding. Contact email:


The following policies are available online for International Students:

Pastoral Care

A strong commitment to pastoral care throughout the School is part of the special character and philosophy of Marsden. All international students are supported by their:

  • Form Teacher or Tutor
  • Director of International Students
  • Year Level Dean
  • Academic Director
  • Director of Pastoral Care
  • Guidance Counsellor


The Director of International Students provides encouragement and support for our students from overseas and meets with students weekly. An International Club assists students to integrate into the School community and share their experiences of other cultures.

International Director, Caroline Robertson provides encouragement and support

International Director, Caroline Robertson provides encouragement and support

Each student's academic and personal development is monitored by the Director of International Students and the Pastoral Care system. Regular reports are sent to parents. Where necessary, these can be translated into the student's first language.


Our Principal takes an active interest in the welfare of our students.

Principal Narelle Umbers takes an interest in International students.

Principal Narelle Umbers takes an interest in International students.



Complaints procedure

Samuel Marsden is a signatory to the Education (Pastoral Care of International Students) Code of Practice 2016. For further information visit


In the event of a concern or complaint, you can contact NZQA on 0800 697296 or email for further assistance. If it is a financial or contractual dispute, you can contact iStudent Complaints on 0800 00 66 75. More information is available on Advice can be obtained via phone, email, post and  at and We Chat (search for “NZ iStudent Complaints”).



Watch this farewell speech from International Student Stephanie Pan about what it is like to study in New Zealand and attend Marsden School - November 2016.

Director of International Students

Caroline Robertson
Director of International Students, HOD Languages
(04) 476 8707

Homestay Manager

Helena Ding
Homestay Manager
+64 21 903 792